Privacy Policy

Keeping our customers safe

At Empanada Express, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our online empanada delivery services and website (collectively referred to as the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information

We may collect the following personal information from you:

Contact Information: Your name, email address, phone number, and delivery address, as well as any other necessary information in order to complete your Empanada order.
Payment Information: Credit card or other payment information when you make a purchase. We use your card details to charge you when you make an online order.
Account Information: If you create an account, we collect your username and password.
Communication: Any correspondence or communications you have with us.

2. Usage Information

We may automatically collect information about how you access and use our Services, including:

Log Data: Information about your device, Internet Protocol (IP) address, browser type, and the pages you visit.

Cookies:

We use cookies and similar tracking technologies to enhance your experience and collect data about your interactions with our website.

How We Use Your Information

We use your personal information for various purposes, including:

Order Processing: To process and deliver your empanada orders.
Payment Processing: To facilitate payments for orders.
Communication: To send order updates, promotional offers, and newsletters (if you opt in). Please note that you will still receive service emails, including the status of your Empanada order, regardless of whether or not you opt-in to marketing emails.
Improve Services: To analyse and improve our website and Services.
Account Management: To manage your account and provide you with customer support.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share information with trusted service providers who assist us in delivering our Services (e.g., payment processors, delivery partners such as Royal Mail).
Legal Compliance: To comply with applicable laws, regulations, or legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred.

Your Choices

Account Information: You can review and update your account information by logging into your account
Cookies: You can manage cookies in your browser settings. When accessing our website for the first time, you will be prompted with a cookie banner mentioning that we use cookies on our website. By accepting this, or continuing to use our website, you agree to our use of such cookies.
Promotional Communications: You can opt out of receiving promotional emails by clicking 'unsubscribe' at the bottom of any marketing email, or by contacting us.

Security

We implement reasonable security measures to protect your personal information from unauthorized access and misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

GDPR

As we are based in the UK, we adhere to all GDPR rules regarding data storage and processing. As mentioned above, we process personal data in order to process your Empanada order and to comply with any legal obligations.

DSAR Request and Data Deletion: You have the right to access, rectify or erase your data. Due to legal reasons, there may be times when certain information cannot be removed, but please kindly get in touch if you would like to know what data we store on you.
Data Breach: Whilst we always aim to ensure that your data is kept safe, in the unlikely case that any customer data is breached then we will contact the affected data subjects as soon as possible of the respective breach.
Complaints: If you have a complaint, you can contact us directly with your issue, or lodge a complaint with the ICO if you believe that your data privacy rights have been violated.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy to ensure that we adhere to any new rules, laws or policies. Therefore this policy is subject to change and may be amended at anytime without prior notice.

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us.