Question 1

Do you deliver empanadas nationwide?

Accepted Answer

Yes, we deliver our empanadas across the United Kingdom using Royal Mail Tracked 24.

Question 2

How do the empanadas arrive?

Accepted Answer

Our empanadas are baked, then frozen and carefully packed before being sent to you. When they arrive, simply store them in the freezer or heat them in the oven and enjoy.

Question 3

How long does delivery take?

Accepted Answer

Once you place your order, you’ll receive a confirmation email. It can take us a couple of days to prepare your empanadas, and once they are dispatched, you’ll receive a Royal Mail tracking link by email or text.

If you need them for a specific day, please get in touch.

Question 4

Can I mix and match flavours?

Accepted Answer

Yes. You can choose your favourite flavours and mix and match your empanadas to build your own box.

Question 5

How do I heat the empanadas?

Accepted Answer

From frozen, preheat your oven to 200°C / 180°C fan and bake for 18–22 minutes, until golden and piping hot throughout.

From defrosted, bake at 200°C / 180°C fan for 10–12 minutes.

Always allow them to rest for 1–2 minutes before serving.

Question 6

Do you cater for allergies?

Accepted Answer

We publish ingredients and allergen information for all of our products, so please check carefully before placing an order.

However, our empanadas are made in a kitchen that handles all types of allergens, so we cannot guarantee that any product is completely free from traces of allergens.

Question 7

Can I return or refund my order?

Accepted Answer

Due to the perishable nature of our empanadas, we cannot accept returns or refunds once an order has been dispatched.

Please make sure you are available to receive your delivery, or have arranged a safe place through Royal Mail.

That said, we always try to be fair and will do our best to help if there is a genuine issue with your order.

Question 8

Do you offer catering or wholesale orders?

Accepted Answer

Yes. We offer catering for events, parties, office lunches and private functions, and wholesale orders for businesses.

Please get in touch: empanadaexpressuk@gmail.com

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